• Stephen Lecce, MPP

Ontario Working with Municipal Partners to Improve Social Assistance

February 11, 2021

The Ontario Government is working with its municipal partners to better connect people to the supports they need as the next step in the province’s plan to modernize the delivery of social assistance. As part of its plan, frontline workers will have more time to focus on connecting clients with supports such as job-readiness programs, housing, childcare, skills training and mental health services. At the same time, the province will gradually take on more program administration to make it easier for people to navigate the system. “Ontario is facing deep economic challenges brought on by COVID-19,” said Todd Smith, Minister of Children, Community and Social Services. “Our government is taking action by developing a sustainable social assistance program that takes the administrative burden off local front-line workers, so they can spend more time helping their clients connect to community supports that will get them ready for jobs.” As part of the Recovery and Renewal Plan announced last fall, the province worked with municipalities to design a Vision for Social Assistance Transformation to ensure people are getting the right supports at the right time so they can re-enter the workforce. The vision outlines plans for a new social assistance delivery model that allows frontline workers to focus on results for people rather than paperwork. Based on a 2018 study, caseworkers spent approximately a quarter of their day – about 400 hours a year – filing and organizing paperwo